RoomG.04Ground floor Building directory
IT services for GTA businesses
Support, security, Microsoft 365, networks, servers, backup and phones for GTA offices of 5 to 250 people. Pick a service by the problem you have or by the size of your office.
- Twelve services, one team
- Pick by the problem you have
- Or by the size of your office
Twelve services, one team
We support the technology a GTA office of 5 to 250 people runs on: the network and firewall, Windows servers and Exchange, Microsoft 365 and SharePoint, security tools, backup, cloud and Azure, business phones, and the laptops and licences staff use every day. The same senior technicians handle all of it, on-site or remotely, with city pages for Toronto, Mississauga, Vaughan and Oakville.
Managed IT
One monthly plan: help desk, on-site visits, security tools and Microsoft 365 backup.
Help desk & on-site
Remote and on-site help when something breaks.
Cybersecurity
Endpoint protection, email filtering and MFA, set up and supported.
Microsoft 365
Migrations, licences, SharePoint and Teams.
Backup & recovery
Backups and recovery planning, including Microsoft 365.
Networks & firewalls
Cisco, UniFi and Fortinet, Wi-Fi and VPN.
Servers & Exchange
Windows Server care and end-of-support upgrades.
Cloud & Azure
Cloud and Azure projects, quoted before work starts.
SharePoint
Intranets and file libraries people can find things in.
Business phones
Hosted VoIP and Teams Phone, set up and supported.
IT planning / vCIO
Planning, budgets and advice on what to replace next.
Hardware & licensing
We quote, buy and set up laptops, servers and licences.
Each tile opens a page with what that service covers, what is included and what is quoted separately. If you already know what is wrong, the next section matches common problems to the right page.
Start from the problem you have today
Most people arrive here because something specific has gone wrong or a deadline is coming. Find the line closest to your situation and start with the page beside it. If two lines fit, start with either one. The same team handles both, so you will not be passed between companies to get it fixed.
| What is happening | Start here |
|---|---|
| Work has stopped: the network, a server or email is down right now | 24/7 emergency support, or call 647-812-3775 |
| Staff need everyday help and nobody in the office owns IT | IT support and help desk |
| You want one monthly price for support, security tools and backup | Managed IT services |
| Wi-Fi drops, the VPN fails or the firewall is old | Networks and firewalls |
| A cyber insurance form asks about MFA, endpoint protection or email filtering | Cybersecurity |
| You are moving email to Microsoft 365, or SharePoint has become a mess | Microsoft 365, SharePoint and Azure |
| You are not sure you could restore last week’s files or mailboxes | Backup and disaster recovery |
| A Windows Server or Exchange server is out of support or close to it | Servers and Exchange |
| The phone system is ageing, or you want calls in Microsoft Teams | Business phone systems |
| You need a budget and a plan for what to replace next | IT consulting and vCIO |
Start from the size of your office
Office size shapes what you need from an IT company. A 10-person office usually needs someone to own IT completely. A 120-person organization with an IT manager usually needs extra depth around that person. We have a page for each, and both draw on the same team and services.
5 to 50 staff, no IT person
The owner or office manager has become the IT department by default. The usual choice is between the monthly managed plan, which covers help desk, on-site visits, security tools and Microsoft 365 backup, and pay-as-you-go hourly help for offices that rarely need it. IT support for small offices walks through that choice.
50 to 250 staff, with internal IT
Your IT person or team knows your systems but cannot be on call every night or run a migration while keeping the help desk going. Co-managed support adds our technicians for after-hours cover, project work and a second opinion. Co-managed IT for mid-size teams explains how the work is split.
Which work the monthly plan covers and which is quoted
The managed plan includes unlimited remote help desk and on-site visits across the GTA for the systems you already run, along with endpoint protection, email filtering, MFA setup and Microsoft 365 backup.
Major projects, such as a migration or replacing a server or firewall, are billed separately, with a fixed quote agreed before work starts.
As a rough guide, help with something that already exists is support. Replacing or moving a whole system is a project. If you are unsure which side a job falls on, ask before work starts and we will tell you. Typical projects include:
- Switching an old email system over to Microsoft 365
- Replacing a firewall or refreshing the office Wi-Fi
- Replacing or retiring a Windows server
- Upgrading PCs to Windows 11
- Moving to a hosted or Teams phone system
Microsoft 365 licences, hardware and Azure usage are billed separately from the plan. The pricing page lists the plan range and what moves an office within it.
Systems our technicians support
Buyers often ask whether we know their particular equipment before they ask about price. These are the platforms our team supports. If yours is not on the list, describe it when you open a ticket or call, and a technician will tell you plainly whether it is something we take on.
- Networks: Cisco, UniFi and Fortinet firewalls, switches and Wi-Fi, and site-to-site and remote-access VPN.
- Servers: Windows Server and on-premises Exchange, including upgrades before support ends.
- Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, OneDrive and Azure.
- Security: endpoint protection, email filtering and multi-factor authentication.
- Phones: hosted VoIP systems and Microsoft Teams Phone.
- Purchasing: laptops, desktops, servers, network equipment and software licences, quoted and set up by us.
- Custom software: web and mobile apps, integrations and Power Platform solutions, built and supported for businesses across Canada. See custom software development.
Questions people ask
Can we hire you for just one service?
Yes. You do not need the monthly plan to get help with one system. Pay-as-you-go hourly support covers occasional fixes, with the rate given on request, and a single job such as a firewall replacement or a Microsoft 365 migration gets a fixed quote agreed before work starts.
Which service do I need if I am not sure what is wrong?
Start with the help desk. Call 647-812-3775 or open a ticket and describe what staff are seeing. A technician works out which system is at fault, whether that is the network, a server, Microsoft 365 or a single laptop, and either fixes it or tells you what the fix involves before any project work starts.
Can one company handle our network, phones and Microsoft 365?
Yes, for offices of 5 to 250 people. The systems are connected. Phones run over the network, Microsoft 365 traffic passes through the firewall, and backups depend on the servers. Our team supports all of them, so when a fault crosses two systems, the same technicians follow it through. Line-of-business software still needs its own vendor for bugs and updates.
Do you sell hardware and software licences?
Yes. We quote, buy and set up laptops, desktops, servers, network equipment and software licences, including Microsoft 365. Hardware and licences are billed separately from the managed plan, so each purchase shows up as its own line on your bill.
Do you support systems another company set up?
Usually, yes. We start by finding out what is there, who holds the admin logins and what is out of support, then quote any replacements separately, so you are not pushed into new equipment on day one. If your equipment is something we do not support, we say so before any work starts.
Tell us what’s going on
Pick how urgent it is and leave a way to reach you. The help desk replies by phone or email. If work has stopped, call 647-812-3775 instead.
Something broken, or something to plan?
For anything urgent, call. A technician answers the emergency line 24/7. For everything else, open a ticket and tell us what is going on.