IT support for small offices
For GTA offices of 5 to 50 people with no IT person. We become your IT department on a monthly plan with on-site visits included, or help by the hour when something breaks.
For offices where IT lands on whoever is nearest
This page is for GTA offices of 5 to 50 people with no IT person on staff. Usually the owner, the office manager or the most patient employee fixes the printer, resets passwords and argues with the internet provider. We take that job off them, either on a monthly plan or by the hour when something breaks.
It often comes to a head in one of a few ways:
- The person who used to “do the computers” has left, and nobody knows the admin passwords.
- A cyber insurance renewal form asks whether you use multi-factor authentication and backups, and you are not sure.
- The old IT provider has stopped returning calls, or the nephew who helped out has moved away.
- Someone clicked a link in an email and now the bank is asking questions.
- The office is moving, hiring or opening a second location, and the network has to come along.
Should a small business outsource its IT?
For most offices under 50 people, yes. A full-time IT employee costs a salary for one person with one set of skills, who is away on holidays and sick days. Outsourcing gives you a team that covers networks, Microsoft 365, security, servers and backup, with a technician on the 24/7 line when something stops at night.
There are good reasons to keep some work in-house. Someone in the office should still know who has which laptop, approve new accounts and be the person we call with questions. That takes a few minutes a week. What should leave the office is the technical work that a non-specialist does slowly and sometimes gets wrong: firewall settings, Microsoft 365 security, backups and server updates.
Outsourcing on a monthly plan makes less sense if your office has two computers and rarely calls. In that case, keep a number to call and pay by the hour when you need us.
Monthly plan or pay as you go for a small office
The managed plan costs $125 to $175 CAD per user per month and covers unlimited remote help desk, on-site visits, security tools and Microsoft 365 backup. Pay-as-you-go hourly help has no monthly fee and a rate given on request. The plan usually wins once staff need help every week. Hourly can win for an office that rarely calls.
| Your office | Usually the better fit | Why |
|---|---|---|
| Staff ask for help most weeks | Monthly plan | Unlimited remote help desk means nobody hesitates to call over a small problem. |
| You hold client, patient or financial records | Monthly plan | Endpoint protection, email filtering, MFA setup and Microsoft 365 backup come with it. |
| A cyber insurer or a client asks about your security | Monthly plan | Insurers commonly ask about MFA, email filtering and backup. The plan includes MFA setup, email filtering and Microsoft 365 backup. |
| Three or four computers, cloud email, very few problems | Pay as you go | You pay only for the hours you use, with nothing to cancel. |
| You need one job done, such as a new firewall or a Microsoft 365 move | Fixed project quote | One price agreed before work starts, whether or not you are on a plan. |
Ten users at that range comes to $1,250 to $1,750 a month, with Microsoft 365 licences and hardware on top. The pricing page explains what moves an office up or down that range.
What on-site visits mean in practice
On the managed plan, on-site visits across the GTA are included in the per-user price, so a technician coming to your office is not a separate bill.
Most requests, such as a password reset or an email problem, are fixed remotely. When a job needs hands in the room, one of our technicians comes to you.
Jobs that usually bring a technician to the office:
- Setting up a new hire’s desk: laptop, second screen, dock, printer and phone.
- Diagnosing Wi-Fi that drops in one corner of the floor, or a switch that keeps rebooting.
- Replacing a firewall or a failed drive in a server.
- Moving desks, or packing up the network for an office move.
- Sitting with staff after a change, such as the first morning on Microsoft 365.
Without a plan, on-site work comes under pay-as-you-go hourly support, with the rate given on request. Technicians come to offices across the GTA, including Toronto, Mississauga and Vaughan. See IT support and help desk for how remote and on-site help fit together.
Five gaps worth checking in any small office
In a small office, the risks that cost the most are usually the simplest to close: shared passwords, accounts without multi-factor authentication, devices out of support and backups nobody has checked. Those are the gaps that turn one phishing email or one dead laptop into a week of lost work. You can check all five this week.
- Admin access. Who holds the Microsoft 365, firewall and internet provider logins, and whether anyone who has left the company still has them.
- Sign-ins. Whether every Microsoft 365 account asks for a second factor, such as an app prompt, when someone signs in from a new device.
- Devices. Whether every computer runs endpoint protection, and which ones are still on Windows 10, which reached end of support on October 14, 2025.
- Email. Whether phishing and junk are filtered before they reach staff inboxes.
- Backup. Whether Microsoft 365 mail and files are backed up outside Microsoft 365, and when someone last restored a file to prove it.
The managed plan includes endpoint protection, email filtering, MFA setup and Microsoft 365 backup. Bigger fixes, such as replacing an old server or firewall, are quoted as projects so you decide when to do them. The cybersecurity page covers the security side in more depth.
Questions people ask
Should small businesses outsource their IT management?
Most offices under 50 people should. One in-house IT employee costs a full salary and brings one person's skills and schedule. An outside team covers networks, Microsoft 365, security, servers and backup, and has a technician on the 24/7 line. Keep one person in the office who approves accounts and knows who has which laptop.
How much does IT support cost for a small business?
Our managed plan costs $125 to $175 CAD per user per month, so a 10-person office pays $1,250 to $1,750 a month before Microsoft 365 licences and hardware. If you need help only occasionally, pay by the hour instead; we give the rate on request.
Is there a minimum number of users?
Our small-office path is built for offices of about 5 to 50 people. If you are smaller than that, or rarely need help, pay-as-you-go hourly support is usually the better fit. Call 647-812-3775 and we will tell you which option suits an office your size.
Can we start with one problem before signing up for a plan?
Yes. You can start with hourly help on one problem, such as a firewall or a Microsoft 365 issue, without moving to a monthly plan. If you do move to the plan later, we work with the systems you already have and quote any replacements as separate projects you can schedule when it suits you.
What security does a small office really need?
Start with multi-factor authentication on every account, endpoint protection on every computer, email filtering for phishing, and a backup you have tested by restoring something. Our managed plan includes MFA setup, endpoint protection, email filtering and Microsoft 365 backup. After that, replace devices that no longer get security updates, such as PCs still running Windows 10.
Tell us what’s going on
Pick how urgent it is and leave a way to reach you. The help desk replies by phone or email. If work has stopped, call 647-812-3775 instead.
Something broken, or something to plan?
For anything urgent, call. A technician answers the emergency line 24/7. For everything else, open a ticket and tell us what is going on.