IT support by industry
Clinics, law and accounting firms, manufacturers, logistics operators, retailers, agencies and contractors across Toronto, Mississauga, Vaughan and Oakville. One managed plan, set up around the software you run and the rules your sector answers to.
The same managed plan looks different in a clinic, a law office and a warehouse
Every office we support gets the same foundation: a help desk that answers, endpoint protection, email filtering, multi-factor sign-in, Microsoft 365 backup and on-site visits across the GTA. What changes is everything around it. A clinic cannot lose its internet line between 8 a.m. and 6 p.m. because the EMR is hosted and the waiting room is full. A law firm’s worst day is a wire-fraud email landing during a real estate close.
A warehouse needs scanners working at 2 a.m. and nobody there to reboot anything. A plant has machine PCs that will never be patched and still have to sit on the network safely.
That is why we organise our work by industry. The technician who takes your ticket already knows the software you run, the hours you cannot afford to lose and the rules your sector answers to. The plan is the same monthly price per user you see on our pricing page. The setup, the monitoring thresholds and the on-site schedule are built around how your business runs.
Statistics Canada’s survey released in October 2026 found that 15 percent of Canadian businesses with 10 to 49 staff and 21 percent of those with 50 to 249 staff were hit by a cyber security incident in 2025, and only about a third carried cyber insurance. Those are exactly the office sizes we work with, and the controls that stop those incidents are the same ones an insurer now asks about on the renewal form.
Industries we support across Toronto and the GTA
Eight industries make up most of our client base. Each card shows what tends to break, the software we already support and the rules that shape the setup. Detailed pages for each industry are being published through the autumn.
Healthcare clinics
Medical, dental, physio and specialist clinics
When the EMR looks down it is usually the internet line, the firewall or DNS, and patients are already in the waiting room.
- Software
- PS Suite, Accuro, OSCAR, Dentrix, Jane
- Rules
- PHIPA safeguards and breach reporting
Law firms
Sole practitioners to 60-lawyer firms
Closing day and court deadlines leave no room for a locked file server, and a wire-fraud email on a real estate close costs more than any outage.
- Software
- Clio, PCLaw, Soluno, CosmoLex
- Rules
- Law Society confidentiality and record-keeping duties
Accounting firms
CPA firms and bookkeeping practices
February to April 30 is the whole year. Client files have to open, the portal has to work and nothing can be stored where the CRA will not accept it.
- Software
- TaxCycle, CaseWare, Sage 50, QuickBooks
- Rules
- CRA six-year retention, records kept in Canada
Manufacturing
Plants and shops with 20 to 250 staff
Wi-Fi that dies between the steel racks, machine PCs that cannot be patched and two shifts that never leave a maintenance window.
- Software
- Epicor, Sage 300, Dynamics 365, SolidWorks
- Rules
- Customer supplier-security questionnaires
Logistics and distribution
Warehouses, 3PLs and transport operators
Scanners and label printers have to work at 2 a.m., the site-to-site link has to fail over, and a retailer EDI feed cannot miss its window.
- Software
- WMS and TMS, Zebra and Honeywell handhelds
- Rules
- Customer EDI service levels
Retail and e-commerce
Single stores to multi-location chains
The POS has to keep taking payments through an internet drop, the card network has to be segmented, and support has to answer on a Saturday.
- Software
- Lightspeed, Shopify POS, TouchBistro
- Rules
- PCI DSS 4.0 scoping and SAQ
Creative agencies
Design, marketing, video and production studios
Mac fleets a Windows-first provider handles badly, multi-terabyte project archives with no real backup, and contractors who need access today and none next week.
- Software
- macOS, Adobe Creative Cloud, NAS storage
- Rules
- Enterprise client security questionnaires
Construction
General contractors and trades
Site trailers on LTE, drawings too big for email, and fake invoices aimed at progress draws under the prompt-payment rules.
- Software
- Procore, Bluebeam, Sage 300 CRE
- Rules
- Construction Act payment timelines, PIPEDA
Not on the list? We also look after non-profits, real estate brokerages, engineering consultancies, property managers, schools and pharmaceutical distributors. If your office has between 5 and 250 people and runs on Microsoft 365, Windows or Mac, the plan fits. Tell us what you run and we will say plainly whether we are the right team.
What changes by industry in Ontario
No regulator certifies IT providers, and we do not claim otherwise. What we do is set up your systems so that meeting your own obligations is routine rather than a scramble. The obligations differ by sector, and so does the work.
Health information under PHIPA
A clinic is the custodian of its patients’ records and stays responsible for them whoever hosts the EMR. Since January 2024 the Information and Privacy Commissioner can levy administrative penalties of up to $500,000 against an organization, and the first ones issued went to a clinic with no breach protocol. Our work for clinics covers the safeguards a custodian is expected to have in place: encrypted devices, multi-factor sign-in on the EMR and email, a written agreement that names us as your service provider, and a backup of the fax server, imaging and label printers that still hold health information on site. The cybersecurity service covers the controls; the clinic page covers how they fit a practice day.
Client confidentiality for law and accounting
The Law Society expects reasonable diligence with client information and keeps trust records under By-Law 9, and the CRA requires business records to be kept in Canada for six years, with the explicit note that records stored abroad and merely accessed from Canada do not count. Both rules turn two ordinary IT decisions into procurement questions: where your files and backups physically live, and who can still open them after a partner leaves. We answer both in writing before we move anything, which is why our backup and recovery service states the data centre location for every option.
Payment cards for retail
PCI DSS version 4.0 has been fully enforceable since March 2025. It is a card-brand contract rather than a law, and the merchant attests to it through a self-assessment questionnaire. The easiest questionnaire to pass is the one with the smallest scope, so for stores we put the pinpads and POS on their own segmented network behind the firewall, keep guest Wi-Fi off it entirely, and document the scope so the SAQ takes an afternoon rather than a month. The network and firewall service is where that segmentation lives.
Questionnaires for everyone else
Manufacturers, logistics companies, agencies and contractors rarely have a sector regulator, but they have customers and insurers who send security questionnaires. The questions have converged: multi-factor sign-in on every account, monitored endpoint protection, backups that cannot be altered and have been test-restored, patching within a set number of days, no end-of-life operating systems, and email authentication set to reject. Those line up with the Canadian Centre for Cyber Security’s baseline controls for organizations under 500 staff, and they are what our managed IT plan puts in place by default.
One team, one plan, industry-specific setup
We do not run separate healthcare, legal and manufacturing divisions. The same senior technicians, with more than 30 years of combined experience between them, look after every client, and the same 24/7 emergency line is answered by one of them. What differs is the playbook each office is set up with: what gets monitored, when on-site visits happen, which applications we hold vendor contacts for and what the recovery order is when something fails.
New clients start with a documented inventory of their equipment, software, admin accounts and renewal dates, because industry knowledge is no substitute for knowing your particular office. If you already have an IT person, the co-managed arrangement adds our team around theirs. If you do not, the managed plan makes us your IT department, with small offices and mid-size organizations each getting a path that fits.
Their tailored SharePoint solutions and outstanding customer support have enabled us to streamline our operations, enhance collaboration, and ultimately drive business growth.
I can attest to the excellent Office 365 support provided to us. Their prompt response, in-depth expertise, and dedication to resolving our issues have made a significant difference in our daily operations. IT Support Hub has proven to be an invaluable partner, ensuring that our team remains productive and connected at all times.
Questions people ask
Does an industry-specific setup cost more than the standard managed plan?
No. The managed plan is the same $125 to $175 per user per month for every industry. Industry-specific setup changes what we monitor, when we visit and how systems are segmented, not the price. Projects with a clear start and finish, such as a POS network rebuild or an EMR server migration, are quoted separately before work starts.
Do you already support the software my industry uses?
For the eight industries on this page, usually yes: EMRs such as PS Suite, Accuro and OSCAR, legal systems such as Clio and PCLaw, TaxCycle and CaseWare, ERP systems such as Epicor and Sage 300, POS such as Lightspeed and Shopify, Adobe Creative Cloud on Mac fleets, and Procore and Bluebeam. Where we do not already hold a vendor contact we open one during onboarding, and your line-of-business vendor stays responsible for their application while we look after everything it runs on.
Can you say we are compliant with PHIPA, PIPEDA or PCI if we sign with you?
No provider can, and you should be wary of one that does. PHIPA keeps the clinic as the custodian, PIPEDA applies to your organization, and PCI DSS is attested by the merchant. What we do is put the required safeguards in place, document them, and give you the evidence an auditor, insurer or client questionnaire asks for.
How does switching from our current IT provider work?
The first weeks go into documenting what you have, collecting admin access and licence records from the outgoing provider, and fixing anything urgent we find, such as a backup that is not running. On an agreed start date your staff switch to one number and one email address for help. If you ever leave us, your Microsoft 365 tenant, admin access and documentation go with you.
We have more than one location. Does the plan cover all of them?
Yes. On-site visits across the GTA are included in the managed plan, and multi-site networking, such as a site-to-site VPN between a head office and a warehouse or a second clinic, is quoted as a project and then supported under the plan. Locations outside the GTA are supported remotely with on-site visits arranged as needed.
Tell us what’s going on
Pick how urgent it is and leave a way to reach you. The help desk replies by phone or email. If work has stopped, call 647-812-3775 instead.
Something broken, or something to plan?
For anything urgent, call. A technician answers the emergency line 24/7. For everything else, open a ticket and tell us what is going on.