RoomG.02Ground floor About the team
About IT Support Hub
A GTA IT company with its own team of senior, long-tenured technicians and more than 30 years of combined experience. We look after the whole stack, on-site and remotely, with a 24/7 emergency line answered by a technician.
- Our own team of technicians
- 30+ years of combined experience
- A technician answers the 24/7 line
- On-site and remote
Who we are
IT Support Hub is a GTA business IT company with its own IT team. The people who do the work are senior, long-tenured technicians, and between them they have more than 30 years of combined experience. We support offices across the GTA in person and remotely, and we run separately from any cabling business.
That separation matters when you are choosing a provider. IT support is the whole job here, and it is never an add-on to another trade. The technician who answers the 24/7 emergency line, the one who comes to your office and the one who plans your next server are all on the same team.
This site does not list staff by name. When we start working together, you are welcome to ask who will look after your account and what they have worked on before.
One team for the whole stack
We look after everything an office runs on, from the firewall at the edge of the network to the laptop on each desk, with servers, Exchange, Microsoft 365, SharePoint, security tools, backup, Azure, phones and licences in between. Because one team covers all of it, there is nobody to pass a problem to when it sits between two systems.
A lot of office trouble sits between systems. Email stops because a firewall rule changed. A phone system drops calls because the network gives voice traffic no priority. A backup quietly fails because a server ran out of space. With separate vendors for each piece, each one checks its own part, finds nothing wrong and sends you to the next. When we look after the lot, the question of whose problem it is does not come up.
The full list of what we support, with a page for each service, is on our IT services page.
How we work with clients
We explain things in plain language, we keep the whole stack with one team, and we let you choose how to pay. Our technicians tell you what broke, what they did and what it would cost to stop it happening again. You decide what gets done, and nothing is buried in jargon or a long contract.
Plain explanations
An owner or office manager should be able to follow every conversation with us. If a server needs replacing, you hear why, what happens if you wait, and what it costs, in that order. If a problem was caused by something on your side, we say so politely, and if it was ours, we say that too.
Terms you can choose
Pick the monthly managed plan, hourly help as you need it, or a fixed quote that you approve before a project starts. There is no long lock-in. Our pricing page sets out the managed plan range of $125 to $175 per user per month and what it includes.
Different help for different offices
A ten-person office with no IT person needs us to be its IT department. A 150-person firm with its own IT staff usually wants backup cover, after-hours help and extra hands for projects. We treat those as two different jobs, with a small office path and a co-managed path for teams that already have IT people.
What clients say
Both quotes come from in-house IT managers, one at a Mississauga logistics company, for SharePoint and support, and one at an Etobicoke pharmaceutical company, for Office 365 support. Both had IT staff of their own and still brought us in, which is the kind of work we do alongside in-house teams.
Their tailored SharePoint solutions and outstanding customer support have enabled us to streamline our operations, enhance collaboration, and ultimately drive business growth.
I can attest to the excellent Office 365 support provided to us. Their prompt response, in-depth expertise, and dedication to resolving our issues have made a significant difference in our daily operations. IT Support Hub has proven to be an invaluable partner, ensuring that our team remains productive and connected at all times.
Where we work
Our technicians visit offices throughout the Greater Toronto Area, Toronto, Mississauga, Vaughan and Oakville among them, and those visits come with the managed plan at no extra charge.
Remote help reaches staff wherever they are, at the office, at home or on the road, and a technician picks up the 24/7 emergency line, day or night.
You will not find a street address on this site, because the work happens at your office, your warehouse or your plant, or remotely on your systems. The city pages for Mississauga, Vaughan and Oakville list every service we run there and what it costs.
Questions people ask
Is IT Support Hub based in the GTA?
Yes. IT Support Hub is a GTA company, and our own technicians come on-site to offices across the Greater Toronto Area, including Toronto, Mississauga and Vaughan. There is no street address on this site because the work happens at your office or remotely on your systems. Phone 647-812-3775 or email info@itsupporthub.ca to reach the team.
Who will actually do the work?
Our own IT team. The technicians on it are senior and long-tenured, and together they bring more than 30 years of experience. Your requests go to that team. The person who answers the emergency line, the one who visits your office and the one who plans your projects all work on the same team.
Is our office too small or too large for you?
Probably neither. We work with GTA offices of 5 to 250 staff. At the small end there is usually no IT person, so we act as the IT department on a monthly plan or hourly. Toward 250, firms often have their own IT staff and use us for after-hours cover, extra project hands and co-managed support quoted after a call.
Do I have to sign a long contract?
No. There is no long lock-in. You can pay a monthly managed plan of $125 to $175 per user per month, buy hourly support at a rate we give on request, or agree a fixed price for a project before work starts. You can also start with one project or an hourly call.
Tell us what’s going on
Pick how urgent it is and leave a way to reach you. The help desk replies by phone or email. If work has stopped, call 647-812-3775 instead.
Something broken, or something to plan?
For anything urgent, call. A technician answers the emergency line 24/7. For everything else, open a ticket and tell us what is going on.