RoomG.01Ground floor Reception
Contact
Call 647-812-3775 or email info@itsupporthub.ca. If something is down right now, call. A technician answers the 24/7 emergency line, day or night.
- 647-812-377524/7 emergency line
- info@itsupporthub.ca
- Help desk hoursMonday to Friday, 8 a.m. to 6 p.m.
- On-site across the GTA
Phone and email
Call 647-812-3775 or email info@itsupporthub.ca. The same number is our 24/7 emergency line, and a technician answers it day or night. For anything that is not urgent, the form below or an email is the easiest way to reach the help desk.
- Phone and 24/7 emergency line: 647-812-3775
- Email: info@itsupporthub.ca
- Help desk hours: Monday to Friday, 8 a.m. to 6 p.m. Emergencies are answered by phone at any hour.
- Area: on-site across the Greater Toronto Area, and remote help wherever your staff work
We do not publish a street address. Our technicians come to your office, or connect to your computer remotely with your permission.
If something is down right now
Call 647-812-3775. Don’t send the form and wait. If the whole office can’t work, the server or internet is down, or you think you’ve been hacked, a phone call reaches a technician 24 hours a day.
A form waits in the inbox until someone reads it, so for anything urgent, phone.
Not a client yet? The number is the same, and the technician who answers will say during the call whether we can help. Our 24/7 emergency support page explains what counts as an emergency and what happens on the call.
Send a request to the help desk
Use this form for questions, quotes and problems that can wait for a reply. Pick how urgent it is, tell us who you are and how to reach you, and describe what is going on in a few lines. Please don’t include passwords. If we need access to something, we’ll arrange it with you directly.
What happens after you send the form
Your message is emailed to the help desk at info@itsupporthub.ca, and the page shows you a reference number starting with ITSH. The help desk reads it and replies by phone or email, whichever you gave us.
Quote the reference if you call about the same issue. For anything urgent, phone instead.
If you asked about a plan or a project, the reply usually starts with a short call about your office: how many people, what you run, and what is going wrong. A managed plan is priced from that, within the $125 to $175 per user per month range on our pricing page. Projects get a fixed quote you approve before any work starts.
What we keep from the form and why is set out in our privacy policy.
Questions people ask
What is the fastest way to get help?
Call 647-812-3775. A technician answers the 24/7 emergency line, day or night, so a phone call is the quickest route when something is down. Use the form or email info@itsupporthub.ca for questions, quotes and problems that can wait for a reply.
We are not a client yet. Can we still call?
Yes. Call 647-812-3775 and tell the technician what has happened, which systems are affected and how many people can't work. You will hear on that call whether we can help. Clients and new callers share the one number, day or night.
Do you have an office I can visit?
We don't publish a street address. Our technicians come on-site to offices across the GTA, and much of the work is done remotely with your permission. If you would like to meet before you decide anything, send a request or call and ask about meeting at your office.
What should I put in the form?
Who you are, which company, how to reach you, roughly how many staff you have, and a few lines on what is going on or what you want quoted. Don't include passwords. If we need access to a system, we'll arrange it with you directly.