Room1.06Floor 1 Help desk and devices
Business laptop and desktop repair
Laptops and desktops repaired for GTA businesses, on site or collected, with warranty claims opened and chased for you and company data protected before any device leaves your hands.
- Laptops and desktops for business
- Fixed on site or collected
- Warranty claims handled for you
- Data protected first
Repair for a business is not the same as repair for a person
When a home laptop breaks, the owner takes it to a shop and waits. When a work laptop breaks, the problem is bigger than the hardware.
The device holds company data and signed-in accounts. It is probably still under a manufacturer’s warranty that somebody has to claim. And every hour it is out of action, a salaried person is waiting too.
Our repair service is built around those three facts. We diagnose the fault, protect the data before the device goes anywhere, deal with the manufacturer when the warranty applies, and get the person working on something else in the meantime. We repair Windows laptops and desktops from all the major business ranges, including Lenovo ThinkPad and ThinkCentre, Dell Latitude and OptiPlex, and HP EliteBook and ProDesk.
The faults we fix most, and what usually causes them
| What you notice | The usual cause | What we do |
|---|---|---|
| The trackpad is lifting, or the case is bulging | A swollen lithium battery | Stop using it at once. We replace the battery and recycle the old one safely |
| It will not charge, or only charges at one angle | A worn USB-C port, a failing charger or old dock firmware | Test with a known-good charger, update firmware, then replace the port or board |
| It gets hot and shuts down without warning | A dust-clogged fan or dried-out thermal paste | Clean the cooling system and replace the thermal material |
| The screen flickers when the lid moves | A damaged display cable at the hinge | Replace the cable, or the panel if it has been strained |
| Some keys stop working | Wear, crumbs or a small spill | Replace the keyboard. On many business models it is a part designed to be swapped |
| Monitors on the dock stop being detected | Mismatched dock firmware, graphics driver or BIOS | Bring all three to matched versions, then test every port |
| It asks for a BitLocker recovery key at startup | A BIOS update, hardware change or reset security chip | Retrieve the key from Microsoft Entra ID and find out what triggered it |
| Blue screens after an update | A driver that does not suit the new Windows build | Roll back or replace the driver, then block the bad version on similar machines |
| Everything is slow | A full drive, too little memory, or simply age | Clean up, upgrade the drive or memory where possible, or advise replacement |
Warranty claims, handled for you
Business laptops usually come with good warranties, but claiming them is tedious. The manufacturer wants the serial number, a diagnostic code, the fault reproduced on the phone and someone available when the technician arrives. Most offices give up and pay for a repair they already own.
We do the claiming. We open the case, run whatever diagnostics the manufacturer asks for, book the visit and meet their technician, or send the device in and chase it until it comes back.
Lenovo
We are an authorized Lenovo reseller, not a Lenovo service centre, so in-warranty Lenovo repairs are carried out by Lenovo’s own technicians. Our part is making sure that happens quickly. On machines with Lenovo’s onsite or Premier Support cover, that normally means a Lenovo technician at your desk with the part.
Dell and HP
The same approach applies to Dell ProSupport and HP Care Pack cover. We know which faults each manufacturer will accept on the first call and which ones need evidence first.
Keep the drive, keep the data
Lenovo, Dell and HP all sell an option that lets you keep a failed drive instead of returning it. For any company holding client or health information, we recommend it. A replaced drive never leaves your office with your data on it.
Out of warranty
Once the warranty has ended, we source the part and do the repair ourselves where the part is replaceable, and give you an honest view on whether the repair is worth the money.
Your data is protected before the device moves
A laptop that leaves your office for repair carries your email, your files and, often, saved sign-ins to banking and client systems. Before any device goes to a manufacturer or anywhere else, we check four things.
- Files are in OneDrive. Desktop and Documents are synced, so nothing lives only on the broken machine.
- The drive is encrypted. BitLocker is on, and the recovery key is stored in Microsoft Entra ID, not on a sticky note.
- Sessions can be cut. If the device is going out of our hands, we sign it out of Microsoft 365 and can wipe it remotely through Microsoft Intune if it is lost in transit.
- The drive stays if it should. When the drive itself is being replaced, the old one stays with you or is wiped to a recognized standard before disposal.
Repair or replace?
Not every laptop deserves fixing. We give you a straight answer based on four questions, and we would rather lose a repair job than talk you into a bad one.
| Question | Lean towards repair | Lean towards replacement |
|---|---|---|
| How old is it? | Under three years | Four years or more for a laptop, five for a desktop |
| Is it still under warranty? | Yes, the repair costs you nothing | No, and the warranty cannot be extended |
| What does the repair cost? | A small fraction of a new machine | More than about a third of a comparable new one |
| Can it run supported Windows? | It runs Windows 11 comfortably | It cannot run Windows 11. Windows 10 support ended in October 2025 |
When replacement is the right call, our IT procurement service and our Lenovo business laptop range get a new machine to you already set up, so the swap takes minutes rather than an afternoon.
Keeping people working while a laptop is away
The fastest repair is the one nobody waits for. If you keep one or two spare laptops enrolled in Intune, a person whose machine fails can pick up a spare, sign in with their own account and have their apps and OneDrive files back within the hour.
Their broken laptop then goes for repair without anyone watching the clock.
For most offices we suggest one spare for every 20 to 25 people, rising for teams who travel or work on site. A spare is usually the previous generation of laptop, kept charged and updated rather than sold off. It costs little and turns a lost day into a lost hour.
Repair work we take on
Repairs for managed clients are logged through the help desk like any other request. One-off repairs are quoted after diagnosis, before any parts are ordered. For ongoing cover across every device, see our managed IT services.
- Laptop or desktop diagnosed on siteFixed quote
- Battery, keyboard, screen or port replacedFixed quote
- Warranty claim opened and managed with the manufacturerFixed quote
- Memory or SSD upgrade with data moved acrossFixed quote
- Dock, display and driver problems fixedFixed quote
- Spare laptops enrolled and kept readyFixed quote
Questions people ask
Do you repair laptops at our office?
Most repairs are done at your office: software faults, docks and displays, drivers, memory and drive upgrades, and parts that business models are designed to have swapped, such as keyboards and batteries. Repairs that need a sealed component or a system board go to the manufacturer under warranty, or are collected and returned.
Can you handle our Lenovo warranty claims?
Yes. We are an authorized Lenovo reseller rather than a Lenovo service centre, so Lenovo's own technicians carry out in-warranty repairs. We open the case, provide the diagnostics Lenovo needs, book the visit and make sure it is finished. We do the same for Dell and HP warranties.
What happens to our data when a laptop goes for repair?
Before it leaves, we confirm the files are synced to OneDrive, the drive is encrypted with BitLocker and the recovery key is stored in Microsoft Entra ID, and that the device can be wiped remotely if it goes missing. If the drive is being replaced, the old one stays with you or is securely wiped.
Is it worth repairing a laptop that is four or five years old?
Usually not, unless the fix is cheap and quick, such as a battery or a charger. Older machines tend to fail again soon, and a laptop that cannot run Windows 11 should not be repaired at all, because Windows 10 stopped receiving free security updates in October 2025. We will tell you honestly which side of the line it falls on.
Someone spilled coffee on a laptop. What should they do?
Unplug it and hold the power button until it switches off. Do not wait for Windows to shut down. Turn it upside down in a tent shape to drain, and do not use a hair dryer or put it in rice. Then call us. Liquid damage is usually repairable if the machine is switched off quickly, and sometimes covered by accidental damage warranty.
A laptop battery looks swollen. Is that dangerous?
Yes. A swollen lithium battery can catch fire if it is punctured or keeps charging. Stop using the laptop, unplug it, and keep it on a hard surface away from paper and fabric. Do not press the case back into shape. We will replace the battery and make sure the old one goes to a proper battery recycler.
Why is my laptop asking for a BitLocker recovery key?
BitLocker asks for the key when something about the machine changes: a BIOS update, a hardware change or a reset of the security chip. For laptops we manage, the key is stored in Microsoft Entra ID and we can read it to you. If nobody changed anything, tell us, because an unexpected request can also be a sign of tampering.
Can a slow laptop be upgraded instead of replaced?
Sometimes. Many business desktops and some laptops accept more memory or a larger SSD, which can make a real difference. Thin laptops often have memory soldered to the board, so it cannot be upgraded. We check the exact model before suggesting anything, and we will not upgrade a machine that is too old to run supported Windows.
Tell us what’s going on
Pick how urgent it is and leave a way to reach you. The help desk replies by phone or email. If work has stopped, call 647-812-3775 instead.
Something broken, or something to plan?
For anything urgent, call. A technician answers the emergency line 24/7. For everything else, open a ticket and tell us what is going on.