As a leading IT service provider in the Greater Toronto Area, IT Support Hub recently had the opportunity to assist a client based in Mississauga with the installation and configuration of Microsoft Exchange Server 2019 on Windows Server 2019. This case study outlines our approach, the challenges we encountered, the solutions we implemented, and the results achieved.

Financial firm
Exchange Support, Migration, Windows server


One of the challenges we faced was training the client’s IT staff to manage the new system. We conducted comprehensive training sessions, covering everything from basic operations to complex troubleshooting techniques. We provided manuals and documentation to ensure they had resources available for reference.

Another challenge was ensuring minimal disruption during the data migration process. We scheduled the migration during non-business hours and maintained constant communication with the client’s team to ensure a smooth transition.


We proposed the implementation of Microsoft Exchange Server 2019 on Windows Server 2019. The choice was driven by Exchange Server 2019’s robust features, including improved performance, better security, and simplified administration.

Implementation Process:

Our first step was conducting an in-depth assessment of the client’s existing IT infrastructure to ensure compatibility with the Exchange Server 2019 and Windows Server 2019 system requirements. This helped us identify areas that needed upgrading, ensuring the new system would run optimally.

Next, we installed the Windows Server 2019 operating system, followed by the Exchange Server 2019. Our expert team took the client through each phase, guaranteeing a seamless installation process.

Post-installation, we set up various types of mailboxes, including user, shared, and resource mailboxes, based on the organization’s structure and needs. We also ensured all the data from the old email system was securely migrated to the new server, with no loss of data or downtime.

Finally, we configured the built-in security features of the Exchange Server, providing the client with a secure communication platform. This included setting up malware and spam protection and implementing data loss prevention (DLP) policies.


The implementation of the Exchange Server 2019 on Windows Server 2019 dramatically improved the client’s business communication. They reported an increase in email efficiency and a reduction in spam emails, contributing to improved productivity.

Moreover, the enhanced security features gave them peace of mind, knowing that their communication platform was protected against potential threats.

The training we provided empowered their in-house IT staff, who could now manage and troubleshoot the system effectively.

This project highlighted our ability to provide comprehensive IT solutions tailored to our clients’ needs. Our systematic approach, combined with our deep technical expertise, enabled us to successfully install and configure Exchange Server 2019 on Windows Server 2019 for our client. Despite the challenges, we were able to deliver a solution that not only met the client’s needs but also exceeded their expectations.

As a leading IT service provider in the GTA, IT Support Hub is committed to delivering high-quality services that drive client satisfaction and operational efficiency. Whether you are looking to install a new server or upgrade your existing system, we have the skills and experience to help you achieve your IT goals.